Returns
REFUND / RETURNS POLICY
A full refund or exchange will be given on all goods returned within 28 days of purchase, providing the goods are in an unused condition and are returned with the original manufacturers packaging and labelling still intact:
Shoes - we will only refund or replace unused shoes, they must not have been played in or have any marks or signs of wear. Shoes must be returned in the original shoebox and must have the manufacturers labels still attached.
Clothing - we will only refund or replace unused clothing which has merely been tried on for size, it must not have been worn, washed or had the manufacturers labels removed. Clothing must be returned in the original packaging.
Rackets - we will only refund or replace unused rackets, there must be no wear to the strings or ball fluff, no scratches or damage to the frame and the plastic film must not have been removed from the handle. N.B. Our 28 day Refund/Returns policy does not apply to rackets which have been customised i.e. string upgrades, overgrip applied etc
Customers returning goods must pay for return postage, please note original delivery costs, if applicable (i.e. next day delivery) will not be refunded. If you are returning an item which had free goods with it, the free goods must also be returned otherwise a full refund will not be given.
CANCELLATION POLICY
Subject to the provisions of our Refund/Returns Policy outlined above, any customer has the right to cancel their order within 28 days of receiving the order. The order cancellation procedure is identical to the Refund/Returns stated in the paragraph entitled Refund/Returns Policy.
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